Returns & Refunds

Please contact AURIVIA at guangzhiwang0@gmail.com with your order number and a description of the issue before returning an item.

Incorrect, damaged or defective items

Keep the packaging and provide photographs where possible so our team can investigate and confirm the appropriate next step. Do not send a return before receiving the return address and instructions.

Product condition and custom orders

Eligibility depends on the product, its condition and the terms agreed for the order. Tell us if a beauty item has been opened or used. Custom packaging, wholesale and sample terms must be confirmed in writing before payment.

Refunds

If a refund is agreed, we confirm its amount, method and any return arrangements in writing. Any mandatory consumer rights that apply to your transaction remain unaffected.

Before you order

The online retail range is being prepared. Online purchasing is available only when a product has a confirmed price and fulfilment arrangements. Ask us to confirm the applicable return window and costs before accepting a quotation.